As a Product Manager in the past, I had a love/hate relationship with feedback. ...

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Last year, my friend and now partner, Paul, and I did something that’s not ...

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(This post originally appeared on the Mattermark Blog)   “I think that the number ...

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The customer is always right. Ah, the age-old saying that many customer service-driven organizations ...

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New Year’s Resolutions can be a bit cliche.  It’s at the beginning of each ...

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Just about one year ago, my partner Paul and I made the decision that ...

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