August 9

Best ways to collect feedback

You want to know what your customers think about your product, and there will always be some customers who provide feedback regardless of how easy it is for them to do so. Unfortunately, those customers are either really happy, or really not. To make sure you get actionable feedback from a wide range of customers, you have to use a variety of means to collect their feedback.

How to Ask for Customer Feedback: Methods & Examples. Businesses can prosper as well as retain clients when their customers are happy. But how do you keep customers happy? How do you even know their perception of your products and services? Asking for customer feedback is a great starting point for understanding and meeting your customer expectations. Snigdha Patel describes customer feedback and explains how to ask for it.

(via @REVEChat)

16 Strategies to Obtain Customer Feedback. Collecting and analyzing customer feedback can help you improve your product or service. Obtaining that feedback can be quite tricky. Many customers are reluctant to fill out surveys or participate in reviews because of the inconveniences these measures cause. To help you consider the best way to approach your customers, Clint Fontanella compiled an extensive list of ways that you can obtain customer feedback.

(via @HubSpot)

5 Methods to Get Honest Customer Feedback in 2021. Collecting customer feedback is essential to improving your product or service. But customers will rarely provide feedback if you don’t ask for it. So how do you overcome this hurdle? Nicholas Podgórski describes 5 methods to gather honest customer feedback along with actionable tips and free-to-use survey templates!

(via @survicate)

The 9 Best User Feedback Tools for your SaaS in 2021. User feedback tools have come a long way since the days of manually reaching out with a long, boring survey. You can now choose from a wide range of tools, designed to help you collect the user feedback data you need to take your SaaS in the right direction. Joe describes the two types of customer feedback tools – microsurvey and long-form – explaining the pros, cons, and use cases for each. Then he shows you 9 of the best user feedback tools for your SaaS app.

(via @teamuserpilot)

75 Customer Feedback Questions to Improve Your Business. Is your customer service top-notch? Are your product features the best in the business? You need to ask the right customer feedback questions to find out. Asking the right way and keeping a strategy in mind will help you get the most out of your customer feedback questions. Sam Stemler put together this list of 75 customer feedback questions to address every part of your business, from customer service to market research. Customize these questions to suit your business and collect them in a survey, email, contest, question card, or plain old conversation to get answers.

(via @getboast)

Kent J McDonald

About the author

Kent J McDonald writes about and practices software product management. He has product development experience in a variety of industries including financial services, health insurance, nonprofit, and automotive. Kent practices his craft with a variety of product teams and provides just in time resources for product people at and Product Collective. When not writing or product managing, Kent is his family’s #ubersherpa, listens to jazz and podcasts (but not necessarily podcasts about jazz), and collects national parks.


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