The customer is always right. Ah, the age-old saying that many customer service-driven organizations ...

New Year’s Resolutions can be a bit cliche.  It’s at the beginning of each ...

Just about one year ago, my partner Paul and I made the decision that ...

When it comes to understanding what it takes for a Product Manager to be ...

I know from experience that “Product” and “Sales” can sometimes be two groups within ...

Richard White, CEO of UserVoice, knows a thing or two about using behavioral analytics ...